Get in touch
Have a question, found a bug, or need help? We're here to support you.
Email support
For general enquiries, technical support, or account issues, email us at:
We typically respond within 24 hours on weekdays.
Discord community
Join our Discord server for real-time help from the team and community. Use the bot commands like /start and /help-wewin once you're in.
Most questions are answered quickly in the community.
Before you contact us
How do I sign up?
Open Sign up / Log in and choose Google or Discord. Discord signup joins the WeWin server automatically. If you sign up with Google, link Discord from your account page when you want server and bot access.
What are credits and how do I get more?
Credits power tools like screenshot scanning and fixture search. You get free credits with your first offer. After that, you can buy credit top-ups, booster packs, or subscribe to WeWin Pro for weekly credit refreshes.
Can I get a refund?
Credits and offer unlocks are digital content delivered immediately. Once delivered, they cannot be refunded under UK consumer law. However, if something goes wrong with a purchase (e.g., charged but nothing granted), contact us and we'll fix it or refund you.
My bookmaker account was restricted. Can you help?
Bookmakers can restrict accounts at their discretion. Unfortunately, WeWin has no control over bookmaker decisions. We recommend reading offer T&Cs carefully and varying your betting patterns where possible.
How do I delete my account?
Email us at support@joinwewin.com with your Discord username and we'll delete your account within 30 days. Purchase records are kept for 6 years for tax purposes.